Germination Guarantee FAQ
ZOMAE guarantees 90% germination. If seeds don’t sprout within 30 days, we reship once per variety.
We test every batch. If it fails, we fix it.
How It Works
What’s covered? Seeds that don’t sprout within their normal window (5-21 days).
How do I report a problem? Reply to your order email with:
- A photo of the soil/pot
- Which variety didn’t sprout
- How often you watered
What happens next? We review within 24 hours. If it’s a seed issue, we reship.
How many varieties can I report? Up to 2 per order.
How many times can I claim? Once per variety per order.
What’s Covered
✅ Seeds that didn’t sprout within their normal window ✅ Up to 2 varieties per order ✅ One reshipment per variety ✅ Orders within 90 days
What’s Not Covered
❌ Seeds that sprouted then died ❌ Orders older than 90 days ❌ Seeds planted outside their recommended season ❌ More than 2 varieties per order
Why the Limits
We’re a small team. Unlimited reshipment would make kits cost twice as much.
Common Questions
What if only 1 out of 5 seeds didn’t sprout? That’s normal. Our guarantee covers significant failures.
Do I need to send the original seeds back? No.
What if the replacement doesn’t sprout either? Reply to the replacement email. We’ll look again.
Can I get a refund instead? Yes, for the affected variety.
Does this cover other brands? No. Only ZOMAE kits.
What if I planted in the wrong season? Not covered.