Returns & Replacement FAQ
ZOMAE offers a 30-day germination guarantee and 30-day returns on unopened kits.
Germination Guarantee
What’s covered? Seeds that don’t sprout within their normal window.
How to claim: Reply to your order email with a photo.
What you get: One reshipment per variety. Or refund for that variety.
Time limit: 90 days from purchase.
Limits: Up to 2 varieties per order.
Returns
Can I return an unopened kit? Yes. Within 30 days of delivery.
What condition? Unopened, undamaged, original packaging.
Who pays return shipping? You do, unless the error was ours.
How long for refund? 5-10 business days after we receive.
Can I return an opened kit? No. Seeds are perishable.
Damaged or Incorrect Orders
What if my kit arrived damaged? Reply with a photo. We reship immediately.
What if I received the wrong kit? Reply with a photo. We send the correct one.
What if something is missing? Reply with a photo. We ship the missing item.
Common Questions
Can I cancel my order? Before shipping, yes.
Can I exchange a kit? Yes, if unopened.
What if I ordered wrong kit? Return unopened for a refund.
Do you pay return shipping? Only if error was ours.
How do I start a return? Reply to your order email.
What if I’m not satisfied? Tell us. We’ll work it out.